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Careers

Here's why you want to work for Phoenix:

  • We promote growth and development. Our building is full of people who are experts at their jobs, love what they do and are happy to teach anyone who wants to learn!
  • We do things well. Our products set the standard for the industries we serve.
  • Phoenix has been in business for 126 years and is well poised for 126 more!
  • We value our employees and offer competitive compensation and benefit packages.
  • We have an award-winning culture and a casual dress code.

If you need accommodations due to a disability to complete the application process, please contact the HR Manager at +1 414.973.3453

Phoenix upholds the Equal Employment Opportunity for Women/Minorities/Protected Veterans/Individuals with Disabilities.

 

Customer Support Representative

Detail-oriented, resourceful Customer Support Representative needed to manage customer inquiries and uphold Phoenix Lighting’s renowned standard of customer service. The primary role of the Customer Support Representative is to deliver a customer-focused experience with all communication.

Responsibilities include:

  • Serve as the initial and primary point of contact for Phoenix Lighting to current and prospective customers.
  • Provide immediate, accurate and concise responses on topics including: new orders, existing order status, delivery details, lead times and warranty claims.
  • Identify sales opportunities and provide necessary support to customers, representatives and Regional Sales Managers in response to leads or quotation requests.
  • Troubleshoot issues with customers and log information from the field into our state-of-the-art database.
  • Coordinate shipping processes to ensure proper handling of all orders.
  • Ensure pricing continuity across and within distribution channels.
  • Initiate and monitor the order fulfillment process from receipt of PO through invoicing.
  • Uphold integrity of internal database.

Skills of a successful Customer Support Representative include:

  • Strong focus on accuracy
  • Good written and oral communication

Requirements:

  • Associate degree and/or 2+ years of experience in customer service
  • Strong computer skills with proficiency in Microsoft Office

If the above sounds like a good fit for you and your skills, please forward your resume to: lneils@phoenixcompany.com